Services

Monthly Support

An automation that fails quietly is worse than no automation. Support is how it keeps working once we have handed it over.

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We treat support as the second half of an implementation rather than an upsell. Which plan suits you follows from what was built, not from what we would prefer to sell.

Support plans from ₹8,000/month

Prices exclude applicable taxes.

Monthly support plans compared
Plan featureEssential CareGrowth Managed AutomationManaged Operations
Suited toUp to 2 workflows, with basic monitoring.Up to 5 workflows, with regular changes. Required for any workflow that uses AI.Up to 10 workflows, with daily monitoring and tested backups.
Response targetFive business daysTwo business daysOne business day
MonitoringMonthly health check, with a written summaryWeekly monitoring, with a monthly written reportDaily monitoring, with a weekly written report
Changes includedUp to 2 hours of small changes a monthUp to 4 hours of changes a monthUp to 8 hours of changes a month

Essential Care

Up to 2 workflows, with basic monitoring.

What is included

  • Up to 2 workflows monitored
  • Monthly health check with a written summary
  • Failure alerting and triage
  • Bug fixes on the delivered scope
  • Up to 2 hours of small changes a month — unused hours do not carry over
  • A support log you can see

Scope and limits

  • New workflows, integrations or features
  • Third-party subscription or usage costs
  • Data cleaning
  • Out-of-hours response, or on-site attendance
  • Platform migrations, or anything outside the delivered scope

Growth Managed Automation

Up to 5 workflows, with regular changes. Required for any workflow that uses AI.

What is included

  • Up to 5 workflows monitored
  • Weekly monitoring with a monthly written report
  • Failure alerting, triage and remediation
  • Bug fixes on the delivered scope
  • Up to 4 hours of changes a month
  • Backup verification
  • Quarterly optimisation review — what is running well, what is drifting, what to improve next

Scope and limits

  • New workflow builds, quoted separately
  • New integrations
  • Third-party costs
  • Out-of-hours response, or on-site attendance

Managed Operations

Up to 10 workflows, with daily monitoring and tested backups.

What is included

  • Up to 10 workflows monitored
  • Daily monitoring with a weekly written report
  • Failure alerting, triage, remediation and root-cause analysis
  • Up to 8 hours of changes a month
  • Backups, and a tested restore
  • Monthly optimisation review
  • Third-party usage monitoring, with cost reporting
  • A named escalation contact

Scope and limits

  • New builds
  • Out-of-hours or 24/7 cover
  • On-site attendance
  • A guaranteed uptime SLA with penalties

Every implementation includes 30 days of defect warranty from acceptance. A support plan begins where that warranty ends.

Not sure which of these you need?

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